Customer Harassment Policy
We value the voice of each customer, take seriously the opinions and requests we receive, and strive to provide even better services.
On the other hand, requests or behavior from customers, etc. or business partners whose content, means, or form exceeds the range that is considered socially acceptable and which harms the working environment of our staff will be considered customer harassment and we will respond appropriately.
On the other hand, requests or behavior from customers, etc. or business partners whose content, means, or form exceeds the range that is considered socially acceptable and which harms the working environment of our staff will be considered customer harassment and we will respond appropriately.
Examples of applicable acts
*Not limited to the following.
- Physical attacks such as assault and injury
- Threats, intimidation, and intimidation
- Insulting or derogatory remarks, sexual and discriminatory speech and behavior
- Acts that violate the privacy of our staff, etc.
- Acts such as following, ambushing, and photographing without permission
- Requests to provide services that go beyond what is considered socially acceptable, such as requests for free repairs that go beyond the scope of the warranty
- Demands for apologies that go beyond legal responsibilities, demands for punishment or personnel measures against company personnel, etc.
- Long-term restraint due to excessive repetition of the same request or complaint
- Slander on SNS or the Internet_ Requests for money, goods, points, coupons, etc. without reasonable grounds
- Requests for money, goods, points, coupons, etc. without reasonable grounds
- Other acts that seriously harm the working environment of staff
Response to customer harassment
If any of the above acts are confirmed, we may refuse to respond to your inquiry or request, or cancel the transaction, depending on the circumstances.
In addition, if the same behavior continues, or if we determine that the behavior is malicious based on the content and manner of the behavior, we will consult and contact relevant organizations such as the police and lawyers as necessary and take appropriate action.
We will continue to serve our customers with sincerity and sincerity, and strive to provide better services in order to live up to their trust and expectations.
We appreciate your understanding and cooperation in creating an environment where both customers and our staff can use our services with peace of mind.
In addition, if the same behavior continues, or if we determine that the behavior is malicious based on the content and manner of the behavior, we will consult and contact relevant organizations such as the police and lawyers as necessary and take appropriate action.
We will continue to serve our customers with sincerity and sincerity, and strive to provide better services in order to live up to their trust and expectations.
We appreciate your understanding and cooperation in creating an environment where both customers and our staff can use our services with peace of mind.