After your order is completed, it will usually be shipped within 3 to 7 business days.
*Shipping operations are closed on Saturdays, Sundays, and holidays (Japan time).
*Shipping time may vary depending on the product, delivery area, time and time of order.
*Delays may occur due to unavoidable circumstances such as natural disasters or logistics conditions.
*We do not accept requests for specific delivery dates and times. Thank you for your understanding in advance.

Delivery will be made via FedEx.
We do not accept requests for delivery company specifications. Thank you for your understanding in advance.

You can check the delivery status using the tracking number provided in the shipping notification email sent after the product is shipped.
You can also check the delivery status from "Orders" on your account page.

Our store sells products to all countries and regions at prices that include customs duties and shipping charges.
*Depending on the country or region, customs duties (import tax, VAT value added tax, customs fees, etc.) may be required separately.

Changes to the delivery address can be made until 9:30 a.m. on the same day (Japan time).
Eligible orders must be placed between 12:00 pm on the previous day and 9:30 am on the same day.

For orders that have been prepared for shipment, the delivery address cannot be changed regardless of the time of day.
Since shipping is in progress from 9:31 a.m. to 11:59 a.m. on business days, we are unable to change the delivery address.

If you place an order on a Saturday, Sunday, or holiday, you can change the delivery address until 9:30 a.m. the next business day. Thank you for your understanding in advance.

We accept the following payment methods:
・Credit card (VISA / MasterCard / American Express / JCB / Diners)
・PayPal
・Apple Pay
・Google Pay
*Available payment methods vary depending on the country/region of the delivery destination.
You cannot change the order method after your order is confirmed.

Orders can be canceled until 9:30 a.m. Japan time on the same day.
Eligible orders must be placed between 12:00 pm on the previous day and 9:30 am on the same day.

Once an order is ready for shipping, it cannot be canceled regardless of the time of day.
We are unable to cancel orders from 9:31 a.m. to 11:59 a.m. on business days as shipping is in progress.

Please note that if you place an order on a Saturday, Sunday, or holiday, you can cancel your order until 9:30 a.m. the next business day.

Orders that have been prepared for shipment cannot be canceled.
Returns and refunds may be possible after the product arrives.

In that case, after receiving the product, please Contact us.
For details, please check Return/refund policy.

Thank you for your understanding in advance.

To prevent any trouble, we do not accept changes to the contents (product, quantity, etc.) after the order is completed.

Orders placed before 9:30 a.m. Japan time (before shipping is ready) can be canceled.
If you wish to cancel, please do so by 9:30 a.m. on the same day. Please Contact us.
After completing the cancellation, please place your order again with the correct details.

For orders placed after shipping, returns and refunds will be accepted.
After receiving the product Contact us to complete the return procedure.
After completing the return, please place the order again with the correct details.

In the case of a return due to the customer's convenience, the return can be made only if the request is made within 14 days after receiving the product and approved by our company.
If you would like to return the item, please Contact us.

[Conditions for products that can be returned]
All of the following conditions must be met:

・Must be unused and unwashed
・Tags, labels, and accessories are included.
・Must be in resaleable condition

[Products that cannot be returned]
The following products cannot be returned or exchanged.

・Products that have been delivered for more than 15 days
・Products that have been used more than once
・Products that have been repaired or washed
・Products for which you have not contacted us in advance
・Products that are clearly marked as "non-returnable" on the product page, such as underwear and other sanitary products that come in contact with the skin.
・Products without accessories, warranty card, box, etc.
・Products with odors, dirt, or scratches left by the customer
・Made-to-order products, custom products
・Products purchased outside of SEILIN ONLINE SHOP

In addition, in the case of a return due to customer circumstances, the following costs will be borne by the customer.

・Initial shipping fee (shipping fee)
・Return shipping fee
・Customs duties/import taxes/customs fees
・Reasonable expenses such as settlement fees

Therefore, the following fixed amount will be deducted from the refund amount as costs equivalent to the initial shipping fee (shipping fee incurred at the time of shipping) and customs duties.
・EU: 30 euros
・US: $35
This deduction will be applied as part of the reasonable costs we incur in processing returns and cross-border shipping.
In addition, if the refundable amount is less than the above deduction amount, we will contact you separately regarding the availability and conditions of the refund.

[Refund period]
After checking the returned product, we will promptly process the refund. Once the refund process is complete, we will send a refund notification to your registered email address. Please note that it may take some time for the changes to be reflected depending on the processing status of the payment company and credit card company. Thank you for your understanding in advance.

For details, please check Return/refund policy.

We do not accept direct exchanges due to customer convenience.
Please complete the return procedure once, and once the return is complete, please place a new order for the desired product.
If you would like to return the item, please Contact us.

In the unlikely event that there is damage during shipping or the product is incorrect, please Contact us within 7 days after receiving the product..
When making an inquiry, please be sure to attach images of the defective part and documents that can confirm the details of the defect.

We will take care of any of the following at our expense.
・Exchange
・Repair
Please note that refunds will be provided in the following cases.
・If exchange is not possible due to out of stock or discontinuation of production
・If repair is not possible
*Refunds will be made after confirming that the product has been returned (shipping costs will be borne by our store)

[Case where we cannot accept returns or refunds for defective or incorrectly delivered products]
We cannot accept returns or exchanges in the following cases.
・Products received more than 8 days after delivery
・Used products
・Products damaged or soiled by the customer
・Processed/repaired products
・If accessories (boxes, tags, etc.) are missing or damaged
For details, please check Return/refund policy.

This site supports Japanese and English.
This can be set by switching the language of the header and footer. If you are using a smartphone, you can check from the menu on the top left of the screen.

By registering for an account, you can use the following features.
・Check your order history
・Registration and management of shipping address
There are no registration or annual fees.
Click here to register.

If you would like to change your email address or delete your registered information, please Contact us.
Please note that if your registered information is deleted, you will no longer be able to check your purchase history and other information.
Additionally, based on laws and regulations, we may retain customer information for a certain period of time.